Returns & Exchanges
Due to the perishable nature of our chef-prepared meals, we cannot accept physical returns, but we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. If you encounter any issues, please reach out to our support team within 7 days of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the packaging, shipping label, and any specific damage or incorrect items received to help us process your claim.
Contact Support
Send an email to our customer care team with your order number and the photos attached within one week of your delivery date.
Review Process
Our quality assurance team will review your request within 24-48 business hours to verify the claim and determine the best resolution.
Resolution
Once approved, we will immediately issue a refund to your original payment method or ship out a replacement order at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing