Frequently Asked Questions
Everything you need to know about our chef-prepared performance meals.
How are the meals shipped to ensure freshness?
Our meals are shipped in insulated, recyclable coolers with dry ice to ensure they stay frozen or chilled at safe temperatures until they reach your doorstep.
Can I customize my subscription or skip a week?
Yes, you have full control. You can swap meals, change your delivery frequency, or skip a week anytime through your account dashboard before your weekly cutoff time.
Are your meals suitable for specific dietary requirements?
We offer a wide range of options including gluten-free, dairy-free, high-protein, and plant-based meals. Each product page includes a full list of ingredients and macronutrient data.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrived damaged or if there was an error, please contact our support team within 24 hours for a refund or replacement.
How long do the meals stay fresh in the refrigerator?
Most of our fresh meals have a refrigerated shelf life of 5-7 days. Each meal is clearly labeled with a 'use-by' date for your safety and convenience.
Where do you source your ingredients?
We prioritize high-quality, whole-food ingredients. We partner with trusted suppliers who provide antibiotic-free meats and sustainably sourced produce whenever possible.